T&C's 2017

Delivery Information

At Strange of London, a team of highly skilled jewellers makes each piece of jewellery. Many of the pieces available for purchase from our website are made specially to order, therefore we ask that you please be aware of our delivery times.

For all of our jewellery, please allow a possible 2-3 week from the date that you place your order until your jewellery is dispatched for delivery.

More delivery information, Click here

Packaging

Your order will be dispatched in an unbranded gold external envelope.

Jewellery is packaged in Strange of London jewellery box.

Returns and Exchanges Policy

If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please contact us within 14 days of receipt of your purchase.

Please note that earrings are excluded from the refund policy due to hygiene reasons.

Also exempt from any refund are Bespoke commissions, made to order items or jewellery altered to a customer request.

To return an item to us, please follow the link:

Click here for Returns

Online Order Cancellation

If you wish to cancel an order placed online at strngeoflondon.com please email orders@strangeoflondon.com or phone me on +447834722191.

Please note that once your order has been dispatched, we are unable to cancel it.

Once you have received your order, you have 14 days to contact us to cancel your order, then a further 14 days to return the item to us. In this circumstance, please follow the above return instructions. 

The above does not affect your statutory rights.

Late and Lost Deliveries

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to locate it with Royal Mail.

We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost.

International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number on the Royal Mail website. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

Strange of London cannot be held responsible for goods that are lost or delayed in transit.

Privacy Policy

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